Find answers to your questions about our services and how to prepare for your consult at home or virtually.
Step 1 - Decide
Thank you for trusting us with your care! In preparation for your consultation, please read the information offered on this page and make sure you’ve filled out any forms sent to you via your client portal. Forms must be submitted prior to your appointment for the provider to review. Check your email or text messages for the notifications! You can use the secure messaging feature on your portal if you have any questions concerning your forms.
For self-pay clients, we accept cash, check, Visa, MasterCard, HSA/FSA cards, Discover, and AMEX through SquareUp.
We will issue invoices with an extended due date and payment plans in order to accommodate all families who need care.
Here are the companies our partner billing company currently works with and has a high probability of at least three consults covered:
- BCBS PPO
- Anthem BCBS PPO
- Cigna PPO
- United PPO
If you have a policy with one of the listed insurance companies:
Obtain pre-approval for your three visits by following these instructions:
- Click HERE to visit our biller and check your plan!
- Fill in the requested personal information
- Submit your pre-approval, and an email will arrive within 24 hours (usually 2 hours) with your details
- Once approved, jump to step 3 and book your appointment.
- If your health insurance company is not in network with us, we will submit an out of network claim for you for $15 per claim. Reimbursement is dependent upon several factors such as coverage, deductibles and consult type.
We ask that you provide us with a 12 hour notice if you will not be able to keep your appointment time. Any appointment cancelled within two hours of the scheduled time is subject to the cancellation fee of $50 if made more than 24 hours in advance.
Step 2 - Prepare
After arriving to your home, we’ll chat about any challenges, issues, or concerns you are having regarding yourself or your baby. We will review the health history form and go over any additional information needed. Please note, there is no special cleaning or tidying up necessary! We do ask that any pets who can be aggressive towards visitors be put in a separate space for a safe environment.
For a competent and comprehensive assessment, the lactation consultant will observe active breastfeeding/pumping/bottle feeding. An infant scale will be used for a breastfeeding session to perform a weighted feeding, which allows us to see the milk transfer amount from the feeding session.
Following the appointment, a summary report will be sent to the attending pediatrician for consistent care. Before leaving, our next appointment follow-up will be discussed and planned.
Constant communication is included in your fee, so always reach out if there is a question or a concern!